Actual information on Claravox

Posted: 7/1/2021 6:07:31 PM
bendra

From: Portland, Oregon

Joined: 2/22/2018

tcordara - So, there are definitely a few more kinks that need to be worked out before they send more of these units out! Yesterday, I could not get any audio from the instrument. I swapped out multiple theremins in the same cable setup and ruled out the amp, the pedals, the cables etc, and it was an issue with the main audio out port on the Claravox.This morning I swapped out amps, and had the same issue. After about 10 minutes of being turned on, I started to hear a slight hum, even with the instrument muted, and not on “traditional” mode but on “modern”, and when I turned off the mute switch, it was back to normal.  This shouldn’t be happening and I am worried that there’s a different issue going on. Thoughts?

Have your problems been resolved? Have new ones shown up? Moog has stated (in private correspondence) that:
“While pilot production can produce acceptable products for shipment, it can also expose shortcomings in supply or quality of materials, which was encountered in this case of this instrument.”

This seems to suggest there are problems with the very limited number of instruments they’ve shipped.

That's interesting, and I want to be careful here because I'm totally speculating, but since I haven't seen this issue (having played the instrument every day for almost a month now) I wonder if some of the components are different between my instrument and this one. If there are dire materials shortages as Moog is claiming I can see how that could happen out of expedience. If so - which is a big if - then I'd say Moog owes a replacement/repair to tcordara and anyone else who paid for an instrument with such "shortcomings".

Posted: 7/2/2021 3:35:47 AM
ContraDude

From: Basking Ridge, New Jersey, USA

Joined: 12/12/2020

Thanks, Bendra for the info! I’m glad you’re not having any problems. Hopefully, tcodara will check in and provide an update.

Posted: 7/5/2021 9:03:20 AM
tcordara

From: New York City, New York

Joined: 6/22/2021

Hi there!

The issue still persists. If the Theremin is on for approximately 30 minutes, it becomes playable, otherwise, no sound. 

I’ve been chatting with MOOG and sharing videos. I was apprehensive to just ship the instrument back without a replacement, and if at all possible, I’d like to keep the serial number I have. Waiting for an update from their team.

They may send a tech up to NYC to take a look at it, and they are definitely curious/concerned with the issue - which I appreciate! At least I’m not being brushed off.

More to come. 

Posted: 7/6/2021 4:55:58 PM
jamlass

Joined: 5/31/2021

Hi, I just received the Claravox n°11 in France.

Posted: 7/6/2021 5:10:42 PM
ContraDude

From: Basking Ridge, New Jersey, USA

Joined: 12/12/2020

Hi, I just received the Claravox n°11 in France.

Nice. However, as I mentioned before, I have very good reason to believe that Moog only shipped out ~30 instruments - no more. As you received #11, yours appears to be part of the original 30. Congratulations just the same!

A recent communication I’ve received from Moog claims they still don’t have all the parts to make more and they’ve also indicated that there may be problems with some of the initial 30 in their “pilot production.”

Those of us who have not received our instruments shouldn’t get our hopes up that we’ll receive them anytime soon. 

Please keep us posted on your experiences with the Claravox. Again, congratulations for getting yours!

Posted: 7/6/2021 8:54:28 PM
bendra

From: Portland, Oregon

Joined: 2/22/2018

Interesting that No. 11 shipped some time after no 21 (I'm assuming the oversees shipping wouldn't add more than a week or so). Not sure what (if anything) to make of that.

Posted: 7/8/2021 9:48:22 PM
jamlass

Joined: 5/31/2021

Hi, I played an improvisation, a test using the factory settings (modern/position 1) and a looper. 
It's really better than etherwave Theremin. I love the bass.

Posted: 7/8/2021 10:40:17 PM
ThereminEnthusiast

Joined: 7/8/2021

As you should king, that was a g o r g e o u s sound brother! Really dynamic and unique, especially considering you improvised that!

Well done!

Posted: 7/8/2021 10:53:42 PM
jamlass

Joined: 5/31/2021

Thank you, it really is a great machine.

Posted: 7/10/2021 9:47:48 PM
tcordara

From: New York City, New York

Joined: 6/22/2021

So, I worked with an engineer from MOOG yesterday and they were pretty sure it’s a hardware issue, or a loose wire, but went through a few troubleshooting steps:

1. We plugged the amp into the tuner port - it should have been one long sustained tone that came out, but instead, it was an *extremely* loud beep that would repeat about every 4-5 seconds. Even with the amp switched off, the beep was still coming through - super strange.

2. Next we tried the headphones Jack (but not with headphones), and this actually produced a sound which was nice. 

3. We then went back to the audio out port and it started working. 

I am going to continue to test the instrument but it will likely have to go back for some sort of repair. They offered to send me the parts and the instructions and allow me to do the repair, but that’s not happening… 

I did receive the Claravox stand today, and I popped the theremin on it (it does lower enough in case you sit and play like I do!) and the theremin worked right away. 

Will continue to post updates 

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